Handling Complaints
Thursday 14th January 2010
13:00-13:45 GMT
Dr Andrew Collier LLM BDS
Dento-legal adviser,
Dental Protection Society
1 hour verifiable CPD
Book
| Individual |
£29.38 (£25.00 ex. VAT) |
 |
|
Practice
(up to 10 places)
|
£58.75 (£50.00 inc. VAT) |
|
If your practice has an annual subscription to our Lunch and Learn Programme, you will automatically be enrolled in this course and the practice coordinator will be sent an email with joining instructions a week before the webinar.
Call 020 8299 9742 for more information and to book.
What dental professionals say...
"A great way to gain CPD experience."
"Keep it up. I am a convert - I will definitely be participating in more "webinars"
"Excellent way to communicate not only with the presenter but also with other dentists. Both informative and an enjoyable way to learn."
Verifiable CPD
A certificate for 1 hour of verifiable CPD is provided on completion of the webinar and a short evaluation.
Learning Aim
TBA
Learning Objectives
TBA
Learning Outcome
TBA
About the Presenter
Andrew qualified in Newcastle-upon-Tyne in 1976. He has worked as a dental practitioner for twenty years and as a clinical teacher at Leeds Dental Hospital. He is an emeritus member of the Dental Nurse Exam Board Council. He obtained a Master of Law degree at Cardiff University in July 1996, and now works full-time for our Leeds office where he has a special responsibility for members who are dental nurses.
Question
Click on the questions below to reveal the answers.
A webinar is an online seminar that you watch via your PC from the comfort of your home or office. You watch the presentation, listen to the speaker, and interact with other viewers. Unlike conventional seminars, our webinars provide an informal atmosphere and the added benefit of private chat, comments and questions.
As long as you have basic computer skills and a reliable broadband connection you will be fine. We run a test session 48 hours before the event which makes sure that your computer is configured correctly and give you a quick guide to the webinar process. It should take no more than 15 minutes and we are sure you will be impressed! We also open the webinar session an hour early on the day of the event so that you can login early. A freephone number is available for any technical difficulties once the event has started.
Yes, you can submit questions to the presenter anytime before or during the webinar by email or by using the chat window. Questions will be addressed during the question and answer session.
- Windows PC/Apple Macintosh* and broadband connection (a wired connection rather than wireless connection is recommended)
- Basic computer skills
Whilst not necessary the following are recommended to make the most of the session
- Webcam (*not supported on the Mac)
- A microphone or headset
- Glass of wine (or preferred alternative) and nibbles!
If you have any other questions, please contact us.